No one should choose between
heating and eating

This winter we urgently need your donations to support families
living in Westminster who continue to struggle with the rising cost of living

2018_19 Most recent food+bank+logo (1)

if you are unable to afford food We are here to help

Food is one of the most fundamental human necessities for survival. It’s the last thing that any household chooses to cut in their budget. However, an energy price cap increase of 54% imposed from 1 April, highlights the sad reality that more low-income families and individuals will face the choice between heat, essentials and food.

Our core offering is to support our local residents in need with access to advice, and emergency income in the form of supermarket food vouchers. We are the only service to be offering this form of support in Westminster, and since moving to a ‘Cash First’ model at the start of November last year, it’s proved hugely popular, and we have been able to give households more control and dignity to choose and buy their own food.

To receive assistance from the North Paddington Foodbank, you need a referral from one of our registered referral partners.

The food bank can offer up to six weeks of support within a six-month period, and we expect customers to engage with other services or their support worker to improve their financial situation. If a household requires more than six weeks of support within six months, the food bank will need to understand the exceptional circumstances and confirm that the household is fully engaging with advice services. The food bank may request additional information to ensure that our resources are used effectively and that support from advice services in Westminster can prevent long-term reliance on food aid.


  • Citizen’s Advice Bureau for anyone experiencing financial difficulty – call Freephone 0808 278 7834 
  • Age UK, for people over 50yrs – call 020 3004 5610, or E-mail:
  • Asylum Aid for migrants and asylum seekers – call 020 7354 9631 
  • Shelter Westminster for people with housing difficulties – call 0344 515 1540 between the hours of 9:30am – 6:00pm, Monday to Friday 
  • The Passage, for people who are homeless – call 020 7592 1850 or email (open Monday – Friday, 9am to 12pm and 1pm to 3:30pm)
  • Carers Network for unpaid carers – call 020 8960 3033, Monday to Friday 9am – 5pm or email
  • Nucleus Legal and Debt Advice Service – Call between 10am – 4pm Mon-Fri on 020 7373 4005 or email 

The referral partners are organisations who can help and advise households with the financial issues that have brought them to the foodbank.  

There are more food aid providers listed on the Westminster Cost of Living Hub. Some of these do not require a referral.

Click Here To Register as a Referrer

Approved referrer’s will already have received our referral forms. If you are registering as a new referrer, and have a referral you want to make straight away, please register, and then contact us on or call us on 07932 623443

FUEL BANK support

If you are worried that you can’t afford your energy bill, then we may be able to help. We are working in Partnership with the Fuel Foundation to support vulnerable households this winter with fuel vouchers. 

These vouchers can only be used on prepayment meters and prepayment cards.

Please note we do not accept self-referrals, and North Paddington Food Bank is not the distributor of these vouchers and cannot troubleshoot problems with vouchers. Customer services for the vouchers can be found below. 

  • Auriga Customer services:  0121 321 1324, option 6 Applications will be processed on Mondays and Wednesdays. The vouchers are usually issued the same day as the application. 

Energy Bill Support Scheme Advice for Prepayment Meter Customers

According to figures from the Post Office, the UK’s biggest voucher processor, only 60 per cent of those eligible have claimed the support. PayPoint also reported that of the 800,000 vouchers it expected to process in October, worth a total £52.8million, only £27million had been redeemed. 

Whilst Direct Debit customers will automatically receive the payment into their bank account, prepaid meter customers must redeem a Energy Bill Support Scheme voucher to receive the discount. Vouchers are issued via text message, email or post the first week of each month. 

We are concerned by the high number of people who have yet to redeem the Energy Bill Support Scheme voucher and would urge anyone who hasn’t done so to firstly check they have received it and secondly to redeem it as soon as possible. Vouchers can be used at local PayPoint and PayZone shops or the Post Office, depending on the energy supplier. If you haven’t yet received a voucher, contact your energy supplier to make sure they have your correct contact details. Also, if you have opted to receive the voucher via email, check your spam folder as the email may have automatically been filtered. 

The main thing to remember is that as a prepayment meter customer you are still entitled to help through the Energy Bill Support Scheme, the same as Direct Debit customers. Any missed payments from October and November should also be backdated and paid to you.

BABY BANK support

Families in Westminster will now need to register in person at Queens Park Family Hub to access NPFB Baby Bank Support. 

The Baby Bank provides a monthly supply of nappies, baby formula, wipes and sanitary products that can be collected from our office. Please note, we can now only give infant formula to children up to 12 months, per public health advice. 

As a crisis service, we have made the decision to move to a referral system so that emergency family needs are met in the short term, whilst work is carried out to help resolve the complex and underlying issues families are dealing with. 

Family Hubs | Westminster City Council
Working in partnership with Westminster Family Hubs will help us to identify families needing further support, and effectively develop a Family Plan supported by lead professionals. 

Address: Queen’s Park Children’s Centre (North West Westminster) Opening times from 9am to 5pm •Bravington Road, London, •W9 3A

Opening Hours

Our current office opening times are Wednesday 11am – 4pm & Friday 11am – 4pm.

Our phone lines are open Monday to Friday 11am – 4pmT: 07932 623443 but for urgent enquires please contact


Click Here To Register as a Referrer

If you are registering and have a referral you want to make straight away, please do so and do not wait for a response from us, we will only contact you if there is a problem with the referral.



The North Paddington Food Bank will require you to have a referral to use the service.

If you have a support worker they can refer you via our website. This could be a social worker, family worker, mental health worker or someone from a community service that helps you regularly. Please note that this does not include carers who visit homes to help with cooking and cleaning.

The foodbank is changing the way we work. Instead of food, the food bank will be issuing some of our customers with Supermarket Vouchers. If your support worker thinks this is right for you, then they will be able to refer you via our website. If your support worker does not think this is the best way for you to access help at the moment, they can access a list of other food banks here or from our referral form.

If you do not have a support worker, you can find a list of referral agencies below. You may prefer to speak with your GP or faith leader for a referral. We can help people who are experiencing hardship for up to 6 weeks by issuing a supermarket voucher via text, as above. We will be asking all our customers to answer questions about their financial situation when they request help from us. This is so we can signpost you to services that ensure you can access all the help and benefits you are entitled to.

We cannot provide long term support. However, we know that some situations are complicated and take time to resolve. We will work with you or your support worker to ensure you have all the help you need as far as possible.

CAB Westminster – Call 0808 278 7834Age UK – for people over 50yrs – 0203 0045612 
GP surgeryAsylum Aid – for recent migrants, asylum seekers, Arabic speakers – call Sylvia – 020 7402 6750 : Mon-Wed:10-3pm ;
Cardinal Hume Centre – Call between 09:30 and 13:30, Mon-Fri on 0207 227 1673; or email Westminster – For people with housing difficulties – call 0344 515 1540 between the hours of 9:30am – 6:00pm, Monday to Friday
Z2K – 020 7259 0801HomeStart – For Families with babies and young children – 020 7724 1345; 07808 521 702
Nucleus Legal Advice Service Call between 10am – 4pm Monday – Friday 020 7373 4005 or email Free Benefits, Debt, Housing and Employment Law AdviceThe Passage – For people who are homeless – 020 7592 1850
 Carers Network – for unpaid carers- 020 8960 3033
 Community mental health teams and social services; 020 7266 9500
 Turning Point & DAWS – 020 7437 3523

More North Paddington Food Bank Referrers

Advance 8741 7008
Advice for 624 4327
Age Uk 3004 5610
Avenues youth 8969 9552
Beethoven 8825 1067
Cardinal Hume 7227 1673
Care4Calaisclare@care4calais.org020 7227 1673
Carers 8960 3033
Central and NW London NHS 020 7266 9700
Centrepoint 0808 800 0661
Club Drug Clinicclubdrugclinic.cnwl@nhs.net020 3317 3000
Community Living Wellcnw-tr.clw@nhs.net020 3317 4200 636 1967
Debt Free London 0800 808 5700
Essendine Primary 329 0201
Fitzrovia centreinfo@fitzroviacentre.org020 7580 8680
Freedom from Tortureclinicaladmin@freedomfromtorture.org020 7697 7777
Glass Door Homeless 7351 4948
Grand Union Health Centregrandunion@nhs.net020 7286 1231
Hestiainfo@hestia.org020 7378 3100
Insight 8960 5510
Jesuit refugee service 020 7488 7310
Jesus Centre Trustlondon@jct.charity0207 637 0600
Kilburn Primary Care 321 2084
King Georges Hostel (homeless) 020 4509 8373 145 4909
LDN Londonwestminstersociety@wspld.org020 8968 7376
LDN London (Formerly Westminster Society)hello@ldnlondon.org020 8968 7376
Lisson Grove Health Centre 020 3370 1940
London Irish Centreinfo@londonirishcentre.org0207 916 2222 010 4600
Mental Health Services 020 7266 9700
Midaye Somali community development Network 020 8969 7456, 07593440944
Migrants Organiseinfo@migrantsorganise.org020 8964 4815
Mind, Brent Wandsworth and 7259 8100
Network 373 3000
Newton Medical Centrenewtonmedical@nhs.net020 7229 4578
Notting Hill Genesis 0203 815 0517
Notting Hill 3000 3000, or contact housing officer
Nova 8960 2488
Paddington Arts 7286 2722
Prisoners 172 0098
RBKC social 7361 3013
Red 196 3651
Refuge (safety of women and children) 7395 7700
Refugee 7346 6700
Refugee 8196 7272
Riverside Speak to housing officer or key worker
Roman Catholic Parish of 7229 0487
SASH Londoninfo@SASHLondon.org020 7851 2955
Solace Women’s Aidinfo@solacewomensaid.org0808 802 5565
South Kensington and Chelsea Community Mental Health 625922
South Westminster community mental health hubcnwl.westendpcn@nhs.net0207 8544 327
St James Church Sussex 7262 9976
St Lukes and Christchurch Chelsea 020 7351 7365
St Mark’s Hamilton Terracevicar@stmarks.london0779 4113782
St Peter’s C of E Primary 7186 0082
Stonewall Housinginfo@stonewallhousing.org020 7359 5767
Thames 7702 4260
The Church of the Holy 7834 6965 between 10am and 2pm
The Clement James centrereception@clementjames.org2012218810
The connection at St. Martin’ 7766 5544
The Elgin Clinic 020 7286 0747
Together with Migrant 528 658
Trailblazers 193 4046
Uk Government Probation 047 6325
Veteran’s Aidinfo@veterans-aid.net020 7828 2468
Victim Support 08 08 16 89 111
Walterton and Elgin Community Housing / Robinson Wilson 964 3913
Wellington Health Care Centresms.wellingtonhealthcentre@nhs.net0207 7223 382
West Hampstead Women’s 7328 7389
West London Day Centre 020 7569 5900
West London Victim Support 0808 168 9291
Westminster Adult Social 641 2500
Westminster Children’s 7641 4000
Westminster 641 2500
Westminster Housing 358 3783
Westminster Integrated Gangs and Exploitation 1920 552
Women and Girl’s network 020 7610 4678
Woodfield Trauma service 020 7266 9575
Wytham 289 1978

If you need help paying for food and cannot go to the shops yourself. You, or your referrer, may want to organise a volunteer shopper to help you. Westminster Connects can help find a suitable person. You or your referrer can contact them by emailing:

You may also want to try:

Morrisons Doorstep Delivery Service
Call 0345 611 6111, to place an order choose option 5

Co-op shopping service
Call 0800 029 4592 between 9am and 8pm

If you are on a low income and need longer term support affording food, you or your referrer may wish to use The Westbourne Park Food Pantry on Thursdays or The Abbey Centre Pantry on Wednesday and Friday mornings where subscribers can access about £20 of food for a £5 fee

A comprehensive list of local foodbanks can be found here. We are also working closely with The Granville Community Kitchen.

Morrisons Doorstep Delivery Service
Call 0345 611 6111, to place an order choose option 5

Co-op shopping service
Call 0800 029 4592 between 9am and 8pm

Westway Community transport, for low cost or free door to door transport
Westway CT
Call 020 8964 4928.

If you have children under 4 years, you can now apply for Healthy Start Vouchers without the signature of a health visitor
Healthy start –

If you live in South Westminster, you can access the Westminster chapel Food Bank through a referral from Westminster CAB (above) 0r the
Cardinal Hume Centre

We can refer clients for face to face advice from:

Westminster CAB
Age UK Westminster (home visits for over 65 yrs)

We can refer clients for advice over the phone to

Age Uk Westminster (Over 50yrs)
Nucleus debt / employment / housing legal advice
Cardinal Hume Centre (families and young people)
Homestart (Volunteer support for parents with children under 5 yrs)
Shine London (advice on fuel costs)

Please note, this is not an exhaustive list of our charitable partners. We will approach each household individually and listen to what support they specifically need and how it can best be delivered.

You can contact the food bank on 07952 616 352 or


Giving back

💡 Remember to select GiftAid when donating (We get an extra 25p for every £1 you give




Privacy & Cookies

Copyright © 2021 – North Paddington Foodbank