Serving Harrow Road, Queen’s Park  Westbourne, Church Street Little Venice, Maida Vale  Bayswater Lancaster Gate Wards    People in Brent  People in North Kensington & Chelsea.


North Paddington Food Bank is committed to protecting your privacy when using our online services and will process any personal data in accordance with the current Data Protection Legislation. In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it.

From time to time, we will add or change functions, features or products to our website or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Any questions regarding our Privacy Policy should be directed to  


Your acceptance of these Privacy Statement terms

By using our website, you unconditionally agree to be bound by this Privacy Policy.

Why do we collect data?

North Paddington Food Bank collects and processes information about you in order to;

(i) identify your device, browser and operating system to enhance your web experience with us;
(ii) improve our Services and website;
(iii) carry out research on the demographics, interests and behaviour of users
(iv) send you information we think you may find useful, to keep in touch with you and supply you with information relating to our work

You may be asked for information about yourself, such as your name, e-mail address, postal address and telephone number when you attempt to contact us. You are under no obligation to provide this information, but if you don’t then we may not be able to provide you with the best service.

Log Files/IP Addresses

When you visit our website, we automatically log your IP address (the unique address which identifies your computer, or mobile device, on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our websites and to collect broad demographic information. Non-personal information about you is used to collect such information as the type of internet browsers used, the site from which you linked to our websites or the type of device you are using to access our website. You cannot be identified from this information and it is only used to assist us in providing an effective service on our websites as stated in “why do we collect data”.

How long do we store your data?

We will keep the information and data relating to your use of the website only for as long as we consider it necessary in relation to the reasons we set out in “what data do we collect and how do we use it.”

Where is the information stored?

Information which you submit via our website is stored on a computer located in the European Economic Area (This is necessary in order to process the information and to send you any information you have requested). In addition, if you use our Services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those Services.


North Paddington Food Bank places a great importance on the security of all information associated with our users. We have security measures in place to protect against the loss, misuse and alteration of any user data under our control.

For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. With regard to our websites, we use secure server software (SSL) to encrypt financial information you input before it is sent to us.  While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Information about Products and Services

It is very important to us that we provide you with the highest level of service. If you have subscribed to regular updates from North Paddington Food Bank we may send you details of activities and opportunities which we think may be of interest to you.  If at any time you do not wish to receive these details, please e-mail us at In this instance, we may keep suppression data – this is a record that you have either unsubscribed or indicated that they you no longer wish to be contacted by us. We retain just enough data to make sure that you are not included in any future communications.

Cookie Policy

What are cookies?

Like most websites, this site uses ‘cookies’. These are tiny files that are downloaded to your computer, to improve your experience. This page describes:


  • the information they gather and download back to us
  • how we use the information, and
  • why we sometimes need to store these cookies.
  • For more general information on cookies watch this video on Youtube 

How we use cookies?

Logging in – If you register to use our website we will use a cookie to remember you when you return to our website.


Surveys – If we run an online survey on our website or via third parties, we/they may use cookies to remember who took part, or to give you the results.

Forms – If you fill in one of our or third party online forms, we/they may keep your user details so that we can get back to you.

Customising – If you set up preferences about how our website runs when you use it, example background colour, we will use cookies to remember this.

Third party cookies – In some cases, we may use third party apps & services like google forms that would also leave cookies on your computer to remember content.

We use Google Analytics to check how you use the website, to help us improve it. We may use cookies to track things like how long you spend on the site and which pages you visit. For more information, see the official Google Analytics page.
We may use content on our website that comes from somewhere else. For example, we might include a map from Google Maps, or a link to YouTube or the NHF or the BBC. Check their websites for information about their use of cookies.

How you can disable cookies?

You can choose to stop us from storing cookies with your information, by disabling them. You would just need to adjust the settings on your browser. Click ‘Help’ on your browser to find out more.

However, we recommend that you don’t do this, because it might completely disable the way you want to use this website.